Browse our most frequently asked questions list below to learn everything you need to know!

Deposits are never refundable, and are only eligible for a rain-check.

Texas weather can be unpredictable at times. We reserve the right to cancel any event. Safety of the riders and serviceability of our units is top priority. We will make the decision by 8 am the morning of the scheduled event. We never want to cancel events and ruin a party but if we must you will be issued the option to reschedule with a 1 year rain check credit. In cases such as:

  • high winds over 20 MPH
  • temperatures below 40 degrees
  • Ice or Snow on the ground
  • steady precipitation expected all day
  • Thunder, lightening or a 70% chance of severe weather the day of the event
Once we deliver your rental equipment and weather becomes inclement, you are responsible for the entire rental fee as services were rendered.

If you decide to cancel your event due to weather, you must provide a written notice or verbal call to Leap Wild LLC the evening prior to delivery by 8 PM.

If you need to cancel or reschedule your rental for non-weather reasons, written notice must be provided to Leap Wild LLC at least 14 days prior to the event. If a 14 day prior written notice is provided, Leap Wild LLC will transfer any payments made to a rescheduled event or issue a “rain check” (credit) that can be used within 1 year from the original date of your event. 

TENTS: If the customer needs to cancel or reschedule their tent rental, written or verbal call to Leap Wild LLC at least 30 days prior to the event. If timely written notice provided, Leap Wild LLC will transfer any payments made to a rescheduled event or issue a “rain check” (credit) used within 1 year from the original date of your event. Rescheduled events are subject to availability. We do NOT cancel tent rentals due to weather.

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

If you have paid your deposit and signed your contract….your are confirmed and booked! You will receive an email that will notify you we have received your signed contract and deposit. 

For tent rentals we will text you the Thursday before your event with a delivery window. We normally set up tents on Fridays and break down on Sunday (unless you have a Friday or Sunday event, then we setup day prior and breakdown day after)

For all other rentals we will text the afternoon prior with your delivery window.

As you may have noticed Gas prices have been on the rise lately, so we have made changes to our FREE* delivery. 

A delivery charge based on your rental location ( $0-$50) 

We offer FREE* delivery within 15 miles of 75032 Rockwall Tx.

FREE* delivery is only for Inflatables. Frozen drink machine does not qualify for free delivery. Tables and Chairs do not qualify for free delivery.

Yes, Leap Wild is a full insured Texas LLC. A copy of the policy given upon request at time of delivery. Municipalities, schools, churches, etc.. may contact us in advance for arrangements. For events on public property such as parks, etc., city or county parks may ask us to have a bond or special insurance policy.

Make sure your outside plug is working. This means plug something in and test it please! We need electricity within 100 feet of the inflatable (25 feet for concessions). The second thing is, mow your lawn 2 days before, not the same day or the morning of set up. It will help keep the rental clean for your kids’ enjoyment. Also, if you have a dog, please clean the yard of any waste before we come. It will help to keep odors away while your kids are jumping, and will prevent any soiling of our unit(s). If you have a water slide rental, don’t water your lawn for a few days before your party. Water slides use a lot of water, and if your grass needs it, it will absorb it a lot better if it is dry.

Units should be set up on flat ground in order to operate safely. Best location would be an open, grassy location approximately 18’ x 18’ depending on the size of the unit that you have.  No power lines may be hanging above the setup area. Set up can on asphalt or concrete for an additional charge. We do NOT setup any inflatables on dirt or gravel. Products may also be setup inside but there needs to be at least a 16′ ceiling clearance and floor of about 20’x20′ for a 15×15 unit. Please let us know the location of the bounce when reserving due to different anchoring requirements. Locations also must be within 100 feet of an electrical outlet otherwise a portable generator needed. Please note that the outlet used should be a GFCI 110V outlet only.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.

Setup and breakdown is included for inflatables and tent rentals.

Table and chairs will be delivered stacked and are required to be stacked back for pickup.

For 7% of your rental fee, you can Get Your Jump On without the added worry of accidental damage. We will waive any unintentional damage that happens to our equipment during your rental, excluding intentional damage or theft. Unintentional damage EXCLUDES the following: silly string, gum, paint, face paint, markers or pen, cuts, slices, punctures by sharp objects such as from animals, shoes or sharps and any damage caused by fireworks, firepits, or cigarettes. As a frame of reference on cost, repairs can average anywhere between $100-$500 for items covered by unintentional damage. MOVING THE UNIT VOIDS THE DAMAGE WAIVER* (Recommended)

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.